All perishable items such as fresh flowers and plants are non-returnable and non-refundable.

These items are final sale, but if you notice any issues with your order, please contact us within 48 hours so that we can discuss it and take appropriate action to remedy the situation.

Delivery fees are non-refundable.

For other items purchased in store, we accept returns within 14 days for exchange or store credit. Your item must be in the same condition as when purchased and in it’s original packaging.

For items ordered online, we will offer exchange or store credit if the item is sent back to us within 30 days of receipt. We can also accept returns in-store.

To initiate a return, please send an email to hello@earlygrey.ca with the reason of the return and whether you would like to make an exchange or receive store credit. Shipping/delivery fees will not be refunded. Customers are responsible for return mailing fees.